{"id":911,"date":"2022-02-07T13:48:30","date_gmt":"2022-02-07T13:48:30","guid":{"rendered":"http:\/\/new.smart-e-tech.de\/company\/rma\/"},"modified":"2022-11-04T10:43:40","modified_gmt":"2022-11-04T09:43:40","slug":"rma","status":"publish","type":"page","link":"https:\/\/www.smart-e-tech.de\/en\/company\/rma\/","title":{"rendered":"RMA"},"content":{"rendered":"<div class=\"lazyblock-header-Z6VIbu wp-block-lazyblock-header\">\n<section style=\"background-image: url(https:\/\/www.smart-e-tech.de\/wp-content\/uploads\/2022\/11\/SET_Unternehmen_Kontakt_RMA_header-2-2200x900.jpg)\" class=\"content-section content-header pt-lg-5 pb-lg-5\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12 col-lg-6\">\n                <div class=\"bluebox p-5\">\n                    <h1 class=\"mb-0\">Order processing<\/h1>\n                    <h2 class=\"h1 fw-normal\">and repair acceptance<\/h2>\n                    <p class=\"fw-bold\">RMA \u2013 Return Material Authorization  <\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n  \n<\/section><!-- \/section --><\/div>\n\n<div class=\"lazyblock-content-section-ZxyNlg wp-block-lazyblock-content-section\">\n\n<section class=\"mt-5 mb-5\">\n    <div class=\"container \">\n        <div class=\"row\"> \n            <div class=\"col\">\n                <div class=\"  p-0\">\n                    \n\n<p>In order to process your repair order as quickly as possible and to guarantee you the best possible service, please use our online form for your order. <\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f673-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"673\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/911\/#wpcf7-f673-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"673\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f673-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"row pt-3\">\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"client-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"client-name\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company*\" value=\"\" type=\"text\" name=\"company\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"street\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Street, No.*\" value=\"\" type=\"text\" name=\"street\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"city\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Postal Code, City*\" value=\"\" type=\"text\" name=\"city\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail*\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone*\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row pt-5\">\n\t<h4>Information on product and order\n\t<\/h4>\n<\/div>\n<div class=\"row pt-3\">\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"reference\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Customer Reference*\" value=\"\" type=\"text\" name=\"reference\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"article\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"SET Article description*\" value=\"\" type=\"text\" name=\"article\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"serial\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Serial no.*\" value=\"\" type=\"text\" name=\"serial\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"invoice\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"SET invoice, reference or project number*\" value=\"\" type=\"text\" name=\"invoice\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row pt-5\">\n\t<h4>Reason for return and description of defect\n\t<\/h4>\n<\/div>\n<div class=\"form-row pt-3\">\n\t<div class=\"col-md-6\">\n\t\t<p><label>Reason for return*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"return\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Wrong delivery\">Wrong delivery<\/option><option value=\"Wrong order\">Wrong order<\/option><option value=\"Transport damage\">Transport damage<\/option><option value=\"Electrical fault\">Electrical fault<\/option><option value=\"Other damage\">Other damage<\/option><\/select><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div>\n\t<p><label>Description of defect*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please describe the defect as most detailed and reproducible as possible.\" name=\"description\"><\/textarea><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-22\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-22\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">*  I have read and I accept the <a href=\"https:\/\/www.smart-e-tech.de\/datenschutz\/\">General Privacy Policy<\/a>  I agree that my data are permanently stored to get in contact again. I can revoke my consent at any time by e-mail to <a href=\"mailto:info@smart-e-tech.de\">info@smart-e-tech.de <\/a>.<\/span><\/label><\/span><\/span><\/span><br \/>\n<span id=\"wpcf7-6811a57a3d49d-wrapper\" class=\"wpcf7-form-control-wrap honeypot-name-wrap\" ><label for=\"wpcf7-6811a57a3d49d-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-6811a57a3d49d-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"honeypot-name\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span><span id=\"wpcf7-6811a57a3d501-wrapper\" class=\"wpcf7-form-control-wrap honeypot-email-wrap\" ><label for=\"wpcf7-6811a57a3d501-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-6811a57a3d501-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"honeypot-email\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span><span id=\"wpcf7-6811a57a3d548-wrapper\" class=\"wpcf7-form-control-wrap honeypot-city-wrap\" ><label for=\"wpcf7-6811a57a3d548-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-6811a57a3d548-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"honeypot-city\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n\t<\/p>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary\" type=\"submit\" value=\"Send\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\n                <\/div>\n            <\/div>\n          \n        <\/div>\n    <\/div><!-- \/container -->\n<\/section><!-- \/section --><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":357,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-without-container.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-911","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Order processing and repair acceptance | SET GmbH<\/title>\n<meta name=\"description\" content=\"Order processing and repair acceptance (RMA): to process your repair order as quickly as possible and to guarantee the best possible service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smart-e-tech.de\/en\/company\/rma\/\" \/>\n<meta property=\"og:locale\" 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